They fixed my car after I was rear-ended on a snowy day. They did a decent job; not perfect. I really wasn't too upset because it was an older car and insurance was paying for it. I called several times for updates and no one was really able to tell me much about the status of my car. I even confronted them in person one day- was told it was at their Barboursville location and they didn't know the status. Eventually when I picked it up, the antenna was missing. I asked and was told it probably came in without an antenna, including pulling pictures up in an attempt to prove me wrong. Not true. I finally found it unscrewed on the dash inside of my car. I later went back to inquire about some work on my car (unrelated) and was laughed at and rudely treated by the secretary/receptionist in front of others. If it wasn't for insurance work, they probably wouldn't be in business.
Great customer service and they do an excellent job. ...takes it back to brand new
I just had my brakes changed today. My mechanic found a loose tie rod. As a result, I now have two drivers side tires running on the cords. I took the car back to Keatons Collision Center. This is the body shop that repaired my car after i hit a deer about 14 months ago. Lady at the desk just shook her head at me when I told her I don't think I keep my bill. That was pretty rude, right from the start. I told her I'll post her attitude on social media. She got someone to assist me. After about 10 minutes, the guy led me outside, told me to get in my F****** car and leave. He called me a ****sucker and said I WILL NOT threaten him with social media. Last time I go to Keatons. TERRIBLE service. TERRIBLE attitude.
Best body shop experience that I have ever had. Everyone made it so easy.
Convenient location, I used their storage facility, good price, friendly people as well as very helpful.
Keaton S Collision Center Inc is a US Car Repair based in Huntington, West Virginia. Keaton S Collision Center Inc is located at 5220 US Rt. 60 E, Huntington, WV 25705, USA.
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