For $6000 they did a TERRIBLE job installing a wood stove: shoddy carpentry, chimney not tall enough according to code, left the work area dirty and disorganized. Customer service after the sale has been horrible: they take no responsibility for their mistakes, and aren't even willing to come take another look.
We chose this shop because a local shop keep dropping the ball on ordering parts and calling back. My mom purchased an expensive fireplace unit in JULY and it STILL isn't working in November! VERY disappointed with the service. The sales team was great - but the installation and service to get it working properly has been pitiful. Unfortunately, I can't recommend this place to my family and friends.
I have a difficult time giving one star. This place is currently installing a gas fireplace in our home. They started 12/2 and what was supposed to be a one day job has now lasted three days. They do not work in the rain, yes I said they do not work in the rain. The customer service (If that's what it can be called) is NOT there. I've had to make several calls back to the store regarding the ordering of the product and installment. We went with this company, as we believe in the small local business, but this one scares me. They say they stand behind their work but if this is what it is like to get it installed, I hate to see what the repair process is.
They installed 2 sets of logs and cleaned our chimneys as well. We have been very please with their service and follow through.
Hearth Patio By Axwood is a US Furniture Store based in Huntington, West Virginia. Hearth Patio By Axwood is located at 3316 US-60, Huntington, WV 25705, USA.
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