This ups location is terrible. Suppose to have gotten my package on Saturday December the 10th. And still haven't received it. Called ups and they couldn't tell me anything about when my package will be arriving. I think ups should have to pay us for the time while we are waiting on a package that was supposed to be delivered days ago!!!! Still waiting .
My package arrived at the facility this morning at 5am. It was scheduled to be delivered today. Being that it was there this morning, there is no reason why my delivery date should've been pushed back. Tried to call the number listed and it's a call center in India that has no clue what's going on here. All I got was "you should receive a phone call in the next few hours so that you can know where your package is".
Our company had a package shipped to us via UPS. After waiting nearly a week I called the company that shipped the package and was informed that it was delivered to the "customers front desk" six days ago. Funny, because there is no "front desk" in our office. After having an investigation opened and reviewing the signature of the person who signed for our package, I was finally able to locate our package. The package not only had our company's name, but it also had the correct mailing address and correct suite number on the label. Perhaps UPS needs to hire drivers who can read and are not too lazy to walk up one flight of stairs (or take elevator) to deliver a package that weighed about one pound.
I wouldn't consider this experience anywhere near customer friendly. If you need a package, you'd better hope nothing goes wrong. Otherwise you're screwed.
Francis went beyond the call of duty with incredible customer service! I came in with 4 fishing poles my grandsons forgot during summer visit with no box. Francis custom made one ..now my son-in-law is none the wiser that the kids forgot his poles. Thanks Francis!
I physically went to this really out of the way location. Had to wait 10 minutes for a train to pass. Now im at the center which opens at 1pm which is very convienant. Because i got here at 1230. The woman at the service desk just looked at me and made me wait the full 30 minutes. I work in customer service and will never do business with this company again. Absolutely terrible. Fed ex or USPS for my future transactions.
Unlike the other delivery systems that give you a time to expect a package. They randomly dropped mine off while i was at work 12pm. There is no way to call this customer service directly. I called the national line to ask them if they could tell me what time after a bit of discussion he said he would just leave it at the center. That this specific center would call me. They of course never did.
I would never in a million years treat customers this way.
Ups Customer Center is a US Point Of Interest based in Huntington, West Virginia. Ups Customer Center is located at 4205 Ohio River Rd, Huntington, WV 25702, USA.
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