Contacted River City Subaru sales manager Nick Thomas in advance of visit due to 75 mile trip ,I was very upfront about not accepting NADA average trade for my very clean, very low miles car. He asked for pictures and details which I provided. He acknowledged the condition and stated I should I should bring it in and he " Guaranteed I would be more than satisfied with the deal he would make me ". Skeptical, I made the trip. After the "appraisal" which involved a quick test drive and no real inspection, didn't even open hood let alone send it to service dept. Or mention CPO (This was a certified vehicle). He offered me approximately $500 over the NADA rough trade in value, over $5000 under its actual value and priced the new vehicle exactly at listed price and wanted the difference from me. This was the more than satisfactory deal. Definitely not the guarantee he promised, deceptive tactic to get me in the dealership in my opinion.I knew they probably would not offer me enough to get me to trade but this offer was an insult to say the least. They had in stock the model and color I was seeking and would have bought it outright anyway had this gone differently. I have since worked out a much better deal on the same car at a different dealer, entirely upfront on the phone and will take delivery this weekend. Needless to say won't return to River City Subaru again.
Mechanics = friendly, helpful.
Charges for car maintenance and repair are fair.
Thank you Brianna and River City Subaru Service Crew. Our Outback broke down after a 600 mile drive to visit WV. We called River City Subaru for help. They were able to diagnose the problem and have us on our way in less than an hour! We enjoyed the rest of our visit, and made it home safely after driving another 600 miles through terrible winter conditions. You are lucky if this is your Subaru Service Center!
Bought a new car here this afternoon. Third car we have bought here from Alex Ly! Great salesman, no hassles here. Cindy in the finance department is the best❣Will definitely recommend buying here if you're looking for a Subaru.
Service Advisor, = straightforward, respectful;
This dealership will work to give you the best service ever! My Subaru is 6 years old and they treat me like I just bought a new one. I can't say enough good things about them. I would recommend them to anyone who is wanting to buy a new car and not have to worry about receiving excellent service for years to come! They go above and beyond to keep you satisfied!
"The Parts Guy" = helpful, patient;
River City Subaru is a US Car Dealer based in Huntington, West Virginia. River City Subaru is located at 5223 US-60, Huntington, WV 25705, USA.
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